Shipping policy

LuxiaVibes – Shipping Policy

At LuxiaVibes, we are committed to delivering a seamless, reliable, and refined shopping experience. This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.

Order Processing

All orders are carefully reviewed and processed within 1–3 business days (excluding Sundays and public holidays) after successful payment confirmation.

During periods of high demand, new launches, or promotional events, processing times may be slightly extended. We appreciate your patience and understanding as we ensure each order meets our quality standards.

Shipping Coverage

We currently ship across India. International shipping may be introduced in the future and will be governed by separate terms.

Delivery Timelines

Estimated delivery timelines after dispatch are as follows:

  • Metro Cities: 3–7 business days

  • Non‑Metro / Tier 2 & 3 Cities: 9–15 business days

  • Remote Areas: 15–20 business days

Delivery timelines are estimates only and may vary due to courier operations, weather conditions, regional restrictions, or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, LuxiaVibes may offer complimentary shipping as part of promotional campaigns or on select orders. Such offers are subject to change without prior notice.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email or SMS containing tracking details. You may track your shipment using the link provided.

If tracking information is not updated immediately, please allow up to 24 hours for the courier system to reflect the latest status.

Delivery Attempts

Our delivery partners will typically make up to two delivery attempts. If delivery is unsuccessful due to incorrect address details, unavailability, or refusal to accept the package, the order may be returned to us.

In such cases, re‑shipping charges may apply.

Address Accuracy

Please ensure that all shipping details, including address, pin code, and contact number, are accurate and complete at the time of placing your order.

LuxiaVibes is not responsible for delays or non‑delivery resulting from incorrect or incomplete address information provided by the customer.

Delays and Force Majeure

LuxiaVibes shall not be held liable for delays caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, lockdowns, governmental restrictions, or courier service disruptions.

Damaged or Missing Packages

If your order arrives damaged, tampered with, or incomplete, please notify us within 48 hours of delivery by contacting our support team with clear photographs and order details.

Claims reported beyond this timeframe may not be eligible for resolution.

Risk of Loss

In accordance with Indian consumer protection laws, the risk of loss passes to you upon successful delivery of the order to the shipping address provided.

Contact Information

For any shipping‑related questions or concerns, please contact us:

LuxiaVibes
Email: luxiavibes.store@gmail.com
Phone: +91 79821 25846

We are dedicated to assisting you and will respond within 48 business hours.

LuxiaVibes reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.