Refund policy

Last updated: February 9, 2026

At LuxiaVibes, every piece is thoughtfully curated to reflect elegance, quality, and elevated style. Your satisfaction matters to us, and we stand behind the experience we deliver.

Returns

We accept return requests within 3 days of confirmed delivery.

To qualify for a return:

Items must be unused, unworn, and in pristine condition
Items must be returned in their original packaging
Proof of purchase (order confirmation) is required

Please note: The following items are not eligible for return:

Gift cards
Digital or downloadable products
Perishable goods
Personal care or hygiene items
Items marked as final sale

Return Requests

To request a return, please contact us at luxiavibes.store@gmail.com within 3 days of delivery, including your order number and reason for return.
Returns submitted without prior authorization may not be accepted.

Refunds

Once your return has been received and carefully inspected, we will notify you of the approval status.

If approved:

Refunds will be issued to the original payment method
Please allow 5–10 business days for processing, depending on your financial institution

Shipping

Original shipping charges are non-refundable
Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items

Damaged or Incorrect Orders

In the rare event that your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at luxiavibes.store@gmail.com, including clear photos. We will ensure the matter is resolved with care and priority.

Exchanges

Exchanges are only offered for items that arrive damaged or defective. Requests must be made within 3 days of delivery by contacting luxiavibes.store@gmail.com.

Refund Delays

If your refund has not appeared:

Recheck your bank account
Contact your credit card provider
Contact your bank

If the issue persists, please reach out to us at luxiavibes.store@gmail.com.